Please read the terms to the end to confirm.
1. PARTIES AND CONSENT: This agreement is concluded between the User/Customer booking online cleaning services via the website and Pure Cleaning (Company) by electronic confirmation prior to payment. The Customer is deemed to have accepted these terms upon completing the booking.
2. SECURITY AND BODY CAMERA PROCEDURE: To inspect service quality, ensure operational security, and transparently resolve any damage/loss claims; Pure Cleaning personnel will continuously record audio and video via body camera upon entering the Customer’s premises. Disabling the camera is prohibited. Recordings are stored encrypted on secure servers in compliance with data protection laws and will not be shared with third parties.
3. PREMISES WITH PETS: If there are cats, dogs, or any pets at the booked address, all responsibility regarding the health, safety of these animals, and ensuring they do not obstruct the working area belongs exclusively to the Customer.
4. WEATHER CONDITIONS AND FORCE MAJEURE: In the event that personnel cannot reach the address at the appointment time due to adverse weather conditions such as snow, storm, or flood, the service will be postponed free of charge to the nearest suitable date and time mutually agreed upon.
5. DAMAGE NOTIFICATION AND PRINCIPLES: Any material damage claimed to have occurred during the service must be reported in writing by the end of the service day. The company’s body camera recordings will be accepted as primary evidence in damage assessment processes.
6. CANCELLATION AND REFUND POLICY: You have the right to cancel free of charge up to 24 hours before the appointment. For last-minute cancellations or when teams are already dispatched, a deposit deduction may apply to prevent grievances.
7. PAYMENT TERMS: Payments can be made in cash to the authorized personnel or via wire transfer/EFT to the company accounts upon completion of the service.